Frequently Asked Questions

How will I know if my prescription is safe to take with my current medications?

Our pharmacists use a state of the art drug interaction computer system to identify and review all potential drug interactions.  It is important you notify us of all medications you are currently taking, including over the counter drugs, herbals and dietary supplements.  

What should I do if I have a bad reaction to my medication?

If the reaction is serious or life-threatening – for example, if you have wheezing, tightness of chest, fever, itching, bad cough, blue skin color, fits or swelling – contact your nearest emergency room or call 911.  For less serious symptoms, a pharmacist will speak with you directly to offer the best course of action.  Call us at the number on your prescription vial.

What should I do if I miss a dose of my medication?

Take the missed dose as soon as possible.  If it is almost time for the next dose, skip the missed one and return to your regular schedule.  Do not take double doses without consulting your pharmacist.

How do I know if my medication is expired?

The prescription will have the expiration date marked clearly on the label.  It is good through the end of the month noted on the label.

Are cc and ml the same?

Yes, cubic centimeter and milliliter are equivalent measurements.  

What is the metric measurement of a teaspoonful? A tablespoonful?

One teaspoon is equal to 5ml and one tablespoon is equal to 15ml.  Do not use household silverware to measure these quantities.

Why don’t I need antibiotics when I have a cold?

Viruses cause colds and antibiotics are generally not effective against viruses.  The best medicine for colds is still plenty of rest, fluids and over the counter cold products.  If you do not feel better within 10 days, notify your physician.

Why do I have to take all my antibiotics if I feel better after a few days?

Antibiotics continue getting rid of bacteria that cause infection even after you start feeling better.  If you stop taking them too soon the bacteria still in your system can change so that they are not vulnerable to the medication anymore.  Sometimes these bacteria can multiply and cause your original infection to return.  This may then have to be treated with a new medication since the bacteria have become resistant to the first.

How should I store my medication?

Most prescriptions should be stored at room temperature in a cool, dry place away from moisture and heat.  The bathroom is not the best place as moisture may affect the stability of the medication, which means that it may not last as long.  Some prescriptions need to be refrigerated.  Ask your pharmacist how to best store your medications.

Why do I have to pay full price for over-the-counter drugs?

OTC drugs are not covered under most drug plans and therefore not eligible for a copay.

Why does my medicine look different than it did before?

Your medicine may look different because a different manufacturer may have produced it.  Before taking any medication that looks different, please ask your pharmacist.

What is the difference between a brand name and a generic?

The original developer of the medicine generally manufactures the brand name product.  A manufacturer that did not originally produce the medicine produces the generic version.  All active ingredients in both versions are the same and generics are just a safe and effective as the brand name.  The primary difference is cost.  Because the generic manufacturers do not have the cost of developing the brand name, they can produce for less.  

What is my copay?

A copay is the amount you are responsible for when getting a prescription filled.  After you pay the copay, your plan will cover the rest of the cost, if any.  The amount is determined by your drug plan.

How do I know if I have refills left?

You can find the number of refills left on the bottom edge of your prescription bottle label.  If there are no refills, call the pharmacy and we can contact your physician.  

What if my doctor verbally instructs me to increase the amount of medication I am taking?

Please ask the doctor to contact the pharmacy with the new directions.  This is especially important if you have insurance coverage.

How do I order my refills?

When calling in by phone, our system will instruct you to either leave the information on our automated system or you have the option of speaking with one of our staff.  Please have your prescription name and prescription number ready. You may now also order online using your login number and password.  If you have questions about this service, please contact our staff.

Can I have prescriptions transferred to you from another pharmacy?

Yes…..Please provide us the pharmacy name and phone number along with the names and prescription numbers of your medications.  We can then contact the pharmacy and take care of the transfers as long as there are refills left.  If not, call your doctor and have him contact us with a new prescription.

I think I pressed a wrong button on the automated system. How do I fix this?

No problem, just give us a call and we will be happy to verify your order.